Terms and Conditions

1. Acceptance and Electronic Execution

You agree that clicking "Register", "Buy Now", "I agree to the Terms & Conditions", or any similar button, or by making a payment through Stripe, constitutes a valid electronic signature and your binding agreement to these Terms and Conditions. You may only use the Platform if you are at least 18 years of age and have the legal capacity to enter into contracts. By using the Platform, you represent that you are a bona fide vending operator or an authorised representative of one.

2. Nature of the Service

VendSites is a B2B digital marketplace and software platform that provides lead generation and data provision services for the Australian vending machine industry. We capture, verify, and sell digital contact information and site details for locations that have requested vending services. We are not a vending operator, hardware supplier, franchisor, finance provider, or legal brokerage firm. We do not sell or lease vending machines and we do not guarantee the placement of any machine at any location.

3. Instant Delivery and Strict No-Refund Policy

All purchases made on the Platform are for the instant delivery of digital information (location data, contact names, phone numbers, email addresses, site details, and demographic estimates). The Platform is not a physical goods marketplace.

• Instant Fulfillment: Upon successful payment, the lead data is instantly unlocked and transferred to your account. A copy of the purchased details may also be emailed to your registered email address.
• No Refunds: Because you cannot "return" digital information once it has been revealed, all sales are strictly final. We do not offer refunds, credits, chargeback approvals, or exchanges under any circumstances, including but not limited to: change of mind, failure to contact the site, inability to reach the decision-maker, lack of capital to purchase equipment, failure to secure the site for installation, management changes, site refusal, or underperformance of the location.

4. Chargeback Acknowledgment and Waiver

You acknowledge that you receive immediate value and irrevocable access to data at the moment of purchase. By completing a purchase, you expressly waive any right to initiate a credit card chargeback, payment reversal, or similar dispute with your bank or payment processor for any reason other than a genuine unauthorised transaction on your payment method. If you dispute a charge in bad faith, we reserve the right to suspend or terminate your account, recover fees and costs (including bank and legal costs), and report the matter to Stripe and relevant industry bodies.

5. Ownership and Resale of Lead Data

Once you purchase a lead, you assume full ownership of that specific data set for your own use. You may use the data to contact the site, make a site proposal, install a vending machine, or transfer the data to another operator at your own discretion. VendSites takes no part in, and holds no liability for, any secondary sales, transfers, or agreements made between you and third parties. You may not republish, sell, or mass-distribute lead data as a standalone database or lead list.

6. Earnings Disclaimer (The "No Crystal Ball" Clause)

The Platform provides location introductions only; we do not predict or guarantee financial outcomes. Vending revenue is highly dependent on unpredictable human variables, site demographics, product mix, pricing, footfall volatility, seasonal trends, and the Operator's own service quality.

• ROI Calculators: Any return-on-investment calculators, revenue estimates, foot-traffic metrics, staff-count estimates, or historical examples provided on the Platform are strictly for illustrative and educational purposes. They are not financial advice, forecasts, or guarantees.
• No Warranty: VendSites makes no representations, warranties, or guarantees regarding the weekly, monthly, or yearly sales volume, profitability, or commercial viability of any purchased location.

7. Site Tenure and Operational Realities

Securing the location and maintaining the ongoing relationship with the site management is entirely the responsibility of the purchasing Operator. The Platform assumes no liability for the lifespan of any site agreement or relationship. You acknowledge and accept the standard commercial risks of the vending industry, including but not limited to:

• Management Changes: New site management may decide to remove or replace vending services.
• Corporate Agreements: A site may be absorbed into a national or corporate vending contract that supersedes local agreements.
• Utility Control: The site location controls the utilities. A signed agreement cannot force a site to operate a machine if it refuses to provide the necessary electricity, a 10-amp power point, or adequate access. VendSites is not liable for lost inventory, transport costs, installation costs, or lost profits if a site unplugs, restricts, or refuses to power your equipment.

8. Subscriptions and Account Access

PRO Tier users who subscribe to the PRO Operator Membership receive early access to newly verified leads before they are released to FREE members. As at the date of these Terms, the PRO head start is 48 hours from the time a verified Green lead is released to PRO members. This window may be adjusted at our discretion with reasonable notice on the Platform.

The PRO subscription is a recurring subscription billed monthly via Stripe. You may cancel your PRO subscription at any time via your account dashboard; however, partial months will not be refunded. You are responsible for maintaining the confidentiality of your login credentials. Account sharing, credential resale, and automated scraping are strictly prohibited.

9. Platform Verification Process

While VendSites employs an automated traffic-light system (Orange → Green → Red) of verification and filtering to eliminate invalid requests, the data provided is based on information submitted by the site applicant. We do not physically inspect the premises. We cannot guarantee the complete accuracy of staff counts, foot-traffic estimates, contact details, or any other information supplied by the applicant.

10. Confidentiality and Data Use

Lead data is confidential business information. You agree to use it solely for your own vending business operations and not to disclose it to competitors, share it publicly, or use it for spam, harassment, or any unlawful purpose. You must comply with the Australian Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth) when contacting site applicants. You must securely store any lead data you download and notify us promptly of any actual or suspected data breach.

11. Prohibited Conduct

You may not, and may not attempt to:

• Use automated scripts, bots, scrapers, or crawlers to access the Platform or extract data.
• Circumvent any access controls, listing limits, or payment mechanisms.
• Submit false, misleading, or fraudulent information when registering, purchasing, or verifying leads.
• Harass, mislead, or spam site applicants or other Operators.
• Resell access to your account or act as a lead broker for others.

12. Indemnification

You agree to indemnify, defend, and hold harmless VendSites, its parent entities, directors, officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Platform or any lead data; (b) your dealings with any site applicant or third party; (c) your breach of these Terms; (d) any violation of applicable law by you; or (e) any equipment, installation, or service failure at a purchased location.

13. Limitation of Liability

To the maximum extent permitted by Australian law, VendSites and its parent entities, directors, officers, employees, contractors, and agents shall not be held liable for any direct, indirect, incidental, special, consequential, or punitive damages, including lost profits, loss of data, loss of goodwill, transport costs, equipment costs, installation costs, or wasted expenditure, resulting from the use or inability to use the Platform or any leads purchased through it.

In any event, our total aggregate liability to you for all claims arising out of or relating to these Terms or your use of the Platform shall not exceed the total amount paid by you to the Platform in the twelve (12) months immediately preceding the event giving rise to liability.

14. Dispute Resolution and Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of New South Wales, Australia. Any dispute arising out of or relating to these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of New South Wales.

Before commencing court proceedings, the parties agree to attempt to resolve any dispute in good faith by written notice and negotiation for a period of at least thirty (30) days.

15. Class Action Waiver

To the extent permitted by law, any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action against VendSites.

16. Account Suspension and Termination

We may suspend, restrict, or terminate your account and access to the Platform at any time, without notice, for any reason, including breach of these Terms, suspected fraud, chargebacks, non-payment, or behaviour that we reasonably believe harms the Platform or other users. Upon termination, your right to use the Platform ceases immediately, but all purchases made prior to termination remain final and binding.

17. Force Majeure

We will not be liable for any failure or delay in performing our obligations where such failure or delay results from any cause beyond our reasonable control, including natural disasters, acts of terrorism, riots, war, strikes, industrial disputes, pandemic, failure of telecommunications, internet outages, or actions of government authorities.

18. Entire Agreement and Severability

These Terms, together with any policies referenced in them, constitute the entire agreement between you and VendSites regarding the subject matter hereof and supersede all prior agreements, understandings, and negotiations. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19. Amendments

We may update these Terms from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Continued use of the Platform after any changes constitutes your acceptance of the revised Terms. Material changes will be notified by email or a prominent notice on the Platform.

20. Contact

If you have any questions about these Terms, please contact us at admin@vendsites.com.au.